Refund & Return Policy
Purezza · Last updated October 2026
Our Promise
At Purezza, we want you to be happy with every order. If something is wrong with your order, we will make it right.
Damaged, Wrong or Expired Items
If you receive a damaged, wrong or expired item, please contact us within 48 hours of delivery with clear photos of the product and packaging, along with your order number. After checking, we will offer you a free replacement or a full refund for the affected item.
Items We Cannot Accept
- Opened or used food items returned for a change of mind
- Issues reported more than 48 hours after delivery
- Products damaged due to improper storage after delivery
Because our products are food items, we cannot accept returns of opened packs for hygiene and safety reasons.
Refunds
Approved refunds are paid by bank transfer within 7 working days after your claim is approved. Please share your bank account details (account title, bank name and account number/IBAN) when we confirm your refund.
Order Cancellation
You can cancel your order free of charge before it is dispatched. Please contact us as soon as possible by phone or WhatsApp.
How to Contact Us
Phone: +92 301 8005925 | +92 329 8843804
WhatsApp: +92 329 8843804
Email: admin@purezza.com.pk